Frequently Asked Questions

Frequently Asked Questions

Are all items available in-clinic as well?

While all items can be ordered through ourstore front, unfortunately, we cannot physically stock all items in our clinic. That is the benefit of the onlone store, it provides our clients access to a large catelogue of retail and food items we may not be able to fit on our shelves in clinic. If you are having issues with ordering online, you can give us a call during business hours and we can assist you with your order.

Is shipping available to my home?

Unfortunately, all orders through our online store are for pick up only. You can pick up your orders from our clinic located at 204 5th St. W. in Spiritwood, SK during business hours.

I recieved damaged goods.

We are so sorry that your order was damaged! Please let us know within 48 hours what the damage is so that we can work on getting you a replacement or a credit. Please give us a call at (306) 883-2370 email reports of damage including a picture to contact@farmdocs.ca

How long will it take to get my order?

Typically, it takes between 2-3 business days to receive your order and you will recieve an email when your order is ready to be picked up.  Orders are shipped to our clinic (204 5th St W, Spiritwood) at no additional charge. Orders can be picked up Monday-Friday between 9AM and 5 PM. We would appreciate that you pick up your order as soon as possible as we do not have a lot of storage space in clinic, ideally within 7 days.

Can my order be shipped to my home or work?

Unfortunately, we do not currently offer ship to home options.  

This is not what I ordered.

We are sorry that you received something different than what you were expecting. Because actual humans pick and pack these orders, there are bound to be mistakes on occasion. Please call or email us so we can correct this for you.  There is only a 5 day window to return an item from the day it is received at the clinic, so please alert us to any errors as soon as possible so we can correct it for you. If you pick your order up in clinic, we encourage you to open it here and check the contents before you leave. Staff will confirm the product you received is not the product you ordered and work with you to resolve the issue.

My pet won’t eat this food!

All of the veterinary diets we sell through our store have a 100% satisfaction guarantee. If your pet doesn’t like it, we can get you a full refund. The 5 day return/exchange window does not apply to food returns. Please call and ask about food return policies if you have any questions as the return policy differs between companies. Refunds on food will be applied as a credit to your clinic account and will not be reversed onto your credit card or returned in cash.

Any non-veterinary diet options cannot be returned for a refund.

Can I cancel my auto-ship food order?

Yes, you can cancel your auto-ship food order at any time by logging into the site and canceling it.

I can’t find the food you told me to purchase on your site.

Please call us for clarification on the correct diet for your pet. Some pet foods do change formulas and/or packaging from time to time. Sometimes they are discontinued by the supplier. 

Can I return a supplement that my pet won’t take?

Unfortunately, once opened, supplements cannot be returned.  Please call us if you have questions about a particular supplement to see if it is correct for your pet before you purchase it. Unopened supplements will be dealt with on a case by case basis.

This item won’t fit my pet. It is too big/too small.

Our blanket return policity is that we do not accept returns. Please use the sizing guides available for specific products that may require it.

We understand that sometimes things happen, so any return requests must be approved by a clinic staff member and will be on a case-by-case basis. Please note a return request approval is not guaranteed. We may exchange the item you bought with the same item in a different size only within 5 days of purchase. The item must be in original packaging and be in sellable condition (tags attached and no visible damage).

If it is after the 5 day exchange window, return shipping and a suppliers restocking fee of 30% will apply.

All sale, seasonal, or discontinued products are FINAL SALE.

I received a promotion code. How do I apply it?

Upon checkout, you will see a box to enter the promo code you received. It will apply the discount and calculate your final price.

What if there is a recall on a product?

Should there be a recall on any product (food, treat, toy, etc.), we will do our best to contact all clients who have bought that product in the time frame noted by the supplier. Actions will be detailed as to how to return product and to whom, in the recall notice.